Return Policy
At “Trypilska”, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your item, we offer a hassle-free return process. Please review our return policy below for details:
Eligibility for Returns:
- Items can be returned within 14 days from the date of delivery.
- The product must be unused, unworn, and in its original condition with all tags attached.
- The item must be returned in its original packaging.
- Custom-made or personalized products are non-refundable unless there is a defect or damage.
Steps to Initiate a Return:
- Contact Us: To start the return process, please email us at i@trypilska.com. with your order number and reason for return.
- Prepare the Package: Repackage the item securely in its original packaging and include all materials, such as product tags and invoice.
- Shipping: Customers are responsible for return shipping costs, except in cases where the product was damaged or defective. We recommend using a trackable shipping service to ensure safe delivery of your return.
Refund Process:
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If the return is approved, a refund will be issued to your original method of payment within 7-10 business days.
- Please note that the original shipping fees are non-refundable unless the return is due to a product defect or our error.
Exchanges:
If you wish to exchange an item, please follow the return process and then place a new order for the desired item. We will process your return and refund as per the return policy.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately at i@trypilska.com. with photos of the damage. We will arrange a replacement or refund, and cover the cost of return shipping for defective products.
Non-Returnable Items:
- Custom or personalized products
- Sale items
Contact Information:
If you have any questions or concerns about our return policy, feel free to reach out to us at i@trypilska.com., and we will be happy to assist you.
Thank you for choosing Trypilska! We appreciate your support and are committed to providing high-quality products and customer service.